Privacy Policy

Last Updated: April 2026

This Privacy Policy describes how Sort It Home Organising ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or engage our services.

1. Data Controller

Sort It Home Organising is the data controller responsible for your personal data. If you have any questions, please contact us at sortithomeorganising@outlook.com.

2. The Data We Collect

We may collect, use, and store the following types of personal data:

• Contact Data: Name, home address (for service delivery), email address, and telephone number.

• Technical Data: IP address, browser type and version, time zone setting, and operating system.

• Usage Data: Information about how you use our website and services.

• Marketing Data: Your preferences in receiving marketing from us.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it for:

• Contract Performance: To provide the organising services you have booked.

• Legitimate Interests: To respond to inquiries, improve our website, and maintain business records.

• Consent: To send you newsletters or marketing communications (which you can opt out of at any time).

• Legal Obligation: To comply with tax or health and safety laws.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who provide IT, system administration, or professional services (e.g., your bank for payments).

• Professional Advisers: Lawyers, bankers, auditors, or insurers.

• Government Bodies: HM Revenue & Customs or regulators if required by law.

5. International Transfers

We ensure that your data is protected by ensuring any third-party platforms we use (e.g., email hosting) have appropriate safeguards in place, even if they operate outside the UK.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to those who have a business "need to know."

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes in the UK).

8. Your Legal Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we correct any inaccurate information.

• Erasure: Request that we delete your data ("the right to be forgotten").

• Object/Restrict: Object to the processing of your data for marketing.

• Data Portability: Request the transfer of your data to another service.

To exercise any of these rights, please contact us at sortithomeorganising@outlook.com.

9. Cookies

Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but some parts of this website may become inaccessible or not function properly.

10. Third-Party Links

Our website may include links to third-party websites (e.g., social media). Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements.

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

We may update the Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.